Human Hair Wigs FAQ on Order and Shipping
How do I pay for my order?
For online orders, please select the item you like and click ADD TO CART and follow the steps to fulfill the payment.
Offline payment, please contact our customer service and we help you with the payment.
What kind of payment do you accept?
Online order we accept paypal, Credit cards: VISA, MasterCard, American Express. Please make sure the shipping address is the same as the address you set in your Paypal account, otherwise it will take time to verify and sometimes cause shipment pending.
Western Union, Money Gram, Bank Transfer is also acceptable. Please contact our customer service for further information if you prefer these three methods.
When will you ship the hair and how long does the shipping?
Usually we will send out the hair within 24 hours. For items not in stock, we will contact you and let you know. Shipment is processed by Fedex/DHL. North America 3-5 working days, South America 4-7 days, Europe 3-5 working days, Australia 3-5 working days, Middle East 3-5 days, Africa 4-7 days.
Kindly note below:
P.O Box is not acceptable.
Make sure the shipping address is the same as the address you set in paypal account, otherwise it will take time to verify and sometimes cause shipment pending. And please don’t leave PO box addresses, they are not accepted by shipping companies.
Will there be any custom duties?
Custom duties depend on your country’s custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place orders.
How many bundles do I need?
Human Hair Wigs FAQ on Hair Care and Usage
Normally 3-4 bundles are enough for a full head, if the length reaches 20 inch, I suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.
Does the hair have a bad smell?
We promise no corn-chip chemical smell. Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do co wash the hair in the production process, so it may have a little shampoo smell.
Can the hair be colored or bleached?
Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighten the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Will the hair shed or tangle?
A few strands of initial shedding of new hair is normal. We always suggest customers seal the weft before installing and brushing it with a wide-tooth comb. Excessive shedding will be caused by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.
Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow the hair care instructions and use good shampoo & conditioner to wash hair twice a week.
What type of hair care products should I use?
Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave these products in for a long time. Recommended shampoos and conditioners: Pantene PRO V For treatment and everyday use: Olive Oil Hair Polisher.
More questions or concerns?
If you have additional questions or concerns regarding human hair wigs FAQ you can contact us.